Effective July 2025

By placing a delivery request with Mama Moves Mountains Delivery, you agree to the following terms. We keep it simple, but clear — so we’re all on the same page.

1. What We Do

We pick up and deliver groceries, feed, lumber, pharmacy items, and more — so you don’t have to hunt down your keys, shoes, or that toddler-hidden debit card. We don’t control the store's inventory or pricing, but we’ll get your stuff where it needs to go, fast.

2. Delivery Responsibility

• We check for visible damage before leaving the store and ask for replacements if needed.

• Cold stuff goes in temperature-safe bags and will arrive within 1 hour of pickup.

• Once your order is delivered — whether we hand it to you or leave it per your instructions — responsibility ends there.

3. Delivery Confirmation

Some deliveries (like pharmacy or high-value items) may need a signature.
If no one is home and we can’t reach you, a photo with a time and location stamp will be sent to you and will serve as proof of delivery.
If you ask us to leave it quietly, skip knocking, or go fully contactless, that’s fine — but once it’s dropped off, we’re not liable for spoilage or missing items.

4. Pharmacy & High-Value Items

If we’re picking up medication or expensive stuff:

• You must provide the correct legal name and date of birth (for pharmacy).

• If you won’t be there to sign, a photo will be taken and sent as proof.

• A responsible adult should be available unless you request contactless.

5. Animals & Access

If we arrive and can’t access your property due to loose animals or safety concerns — and we can’t reach you — your delivery will be returned and may need to be rescheduled.

6. Returns & Redelivery

We don’t offer returns. A redelivery may be available, but only if:

• You contact the store and confirm the item was picked or available,
  and

• The item was listed on your receipt but didn’t make it to you,
  and

• The store agrees to hold the item for pickup.

7. Custom Shopping Deliveries

If we’re shopping for you (like for seniors or custom lists), here’s the deal:

• You must be available by phone or text during shopping.

• You agree to pay the store total via digital wallet (Cash App, Venmo, Zelle, etc.) when requested.

• We do not front costs unless you’ve prepaid or reimbursed an estimate before checkout.

• All custom orders are manually reviewed — and we’ll text or chat before we accept.

8. Scheduling & Stackable Routes

You can choose a preferred delivery window, and we’ll do our best.
Orders in the same area and timeframe may be stacked together to keep service fast and efficient.
We won’t pair trailer hauls with grocery runs unless they’re for the same household or right next door.

9. Service Area & Fees

• A $5 surcharge applies to pickups from Blairsville or Blue Ridge.

• Mileage is calculated from the store to your drop-off and priced by order type.

• We don’t service locations more than 25 miles from pickup.

10. Just So We’re Clear (Liability Stuff)

By using our service, you agree not to hold us liable for:

• Store packing mistakes or missing items not visible at pickup

• Damage after delivery, especially for contactless drop-offs

• Missed calls, unconfirmed substitutions, or unreachable contacts

• Basically, anything outside our direct control

11. Contact & Communication

You’ll get updates by text or email as your delivery progresses. We may reach out for clarifications, substitutions, or payment if needed. Please respond quickly so we can keep things moving!