Can I combine grocery and pharmacy delivery?

Yes! You can select both in the form. If they are from the same store (e.g., Walmart), they may qualify for a reduced combined rate.

Do you deliver lumber, heavy feed, or oversized items?

Yes! We handle everything from standard feed bags to zero-turn mowers, fencing, and lumber over 12 feet. Larger or trailer-needed orders may incur different pricing.

Do you shop for customers too?

Yes — we offer custom shopping for seniors, non-drivers, and multi-stop errands. These requests are manually reviewed and may have different pricing. Please contact us by chat or text.

Can I upload my receipt or confirmation instead of typing item details?

Absolutely! For non-grocery/pharmacy orders, uploading your order confirmation helps speed things up and ensure accurate pricing.

Do I have to be home to receive a delivery?

Only if it's a pharmacy or high-value delivery requiring a signature. Otherwise, contactless delivery with a time-stamped photo will serve as confirmation.

What happens if an item is missing or damaged?

We check packaging and quality at pickup. If something is missing that shows on the receipt, we’ll redeliver if the store confirms it’s ready. If the customer chooses contactless, delivery ends responsibility at drop-off.

How do I pay for custom shopped orders?

You must be available during shopping to pay via digital wallet or reimburse in advance. We do not charge sales tax and will not front costs without agreement.

Frequently Asked Delivery Questions | Mama Moves Mountains

Frequently Asked Questions

💬 What areas do you deliver to?

We deliver within a 25-mile radius of the pickup location, including Murphy, Andrews, Hayesville, and Brasstown in North Carolina, and Blairsville, Blue Ridge, and Hiawassee in Georgia.

💬 Can you deliver from Walmart or Ingles?

Yes! We regularly deliver from Walmart, Ingles, Lowe’s, Tractor Supply, Walgreens, and more. Just place your order online for pickup and we’ll handle the rest.

💬 Do you deliver from Tractor Supply or feed stores?

Absolutely. We handle heavy item deliveries like feed bags, fencing panels, wood pellets, and more from places like Tractor Supply, Wayne’s Feed, and other local suppliers.

💬 Do you deliver building materials like lumber or plywood?

Yes — even the big stuff. We deliver lumber (up to 16 ft), drywall, gravel, and more. Pricing varies based on weight and mileage, and loads over 800 lbs or longer than 8 ft may require trailer service.

💬 How does pricing work?

We charge a base fee depending on the type of delivery:

Grocery: $20 (within 10 miles) + $1 per mile after
Heavy or multi-item loads: $25 base + mileage
Oversized or 800+ lbs: $25 base + $3 per mile after 5 miles
Maximum distance: 25 miles from pickup store.

💬 Can I order from more than one store?

Yes! We offer multi-stop deliveries. Orders from Walmart Grocery + Walmart Pharmacy are treated as one stop. Other combinations may include an additional fee depending on distance.

💬 Can you shop for my items instead of me ordering online?

Yes — in some cases! We offer custom shopping services for seniors, non-drivers, or special situations where online ordering isn’t possible. This includes:

Grocery shopping done by us
Multi-stop errands (like post office + pharmacy + groceries)
On-the-spot substitutions or changes

Because these orders take more time and care, pricing is different from regular store pickups, and availability depends on your location and schedule.

We're also exploring ways to offer a system similar to Instacart or DoorDash — but with no monthly fees, so you can get what you need without extra apps or subscriptions.

💬 Do I need to be home?

Not always — but some orders (like prescriptions or high-ticket items) may require a signature. You can leave drop-off instructions when placing your order.

💬 How do I request a delivery?

Just fill out the form on our homepage or hit the “Chat Now” button to get started. We’ll walk you through the process, confirm availability, and give you a price before you pay.